
HCM City – Given Vietnam’s successful control of the COVID-19 pandemic,
experts in tourism and hospitality have predicted a positive outlook for Vietnam’s
tourism post-COVID crisis.
Upcoming opportunities include
investing in domestic travel, new tourism products, high-quality
human resources, digitalisation in tourism, and infrastructure
to help the country shine on both the local and international stage, local
and international tourism industry leaders said at a roundtable organised
by RMIT University on January 20.
Promoting domestic tourism and
building smart tourism are the major objectives of the city’s tourism sector this
year, said Le Truong Hien Hoa, Director of the Ho Chi Minh City Tourism
Promotion Centre.
“One of the main focuses of
city tourism this year is deploying joint programmes with key
economic zones and provinces as well as tourism industries to build new
tourism products and services to promote domestic tourism,” Hoa said.
“With a low inflow of
international tourists to the country, it is also a good time for the city
to implement its smart tourism project.”
“Our tourism database is
playing a key role to ensure a successful smart tourism project which
needs to involve many industries and fields in standardising the data
collection system and digitising of travel services.”
Tran Thuy Trang, deputy manager
of Vietravel’s inbound department, said that Vietnam should
promote the country as a safe and attractive destination in the
world.
“Not only businesses in the
tourism and hospitality industry, but also the Government needs to
showcase and promote the image of Vietnam as a safe destination so that we
can increase international tourists once the country borders reopen and travel
normalises,” Trang said.
Dr Nuno Ribeiro, tourism and
hospitality management senior lecturer and research cluster lead at RMIT
University, said: “We are already seeing positive signs of these efforts with a
very dynamic domestic tourism market, and the Government’s initiatives have
been extremely successful in generating more demand for internal travel while
maintaining rigorous health and safety standards.”
“I am certain that Vietnam will
become one of the leading tourism destinations, not just in Southeast Asia but
in the world,” Ribeiro said.
The Grand Ho Tram Hotel and
Casino chief operating officer Craig Douglas stressed the importance of
high-quality human resources development post-pandemic.
“With several projects still
moving forward in the country, not only in the tourism industry but
also in other industries, and the relocation of international manufacturing
companies to Vietnam, the demand for human resources will be a big challenge
and reinforce that our people are the most valuable asset,” Douglas
said./.