
Quang
Ninh – The northeastern province of Quang Ninh is one of the
pioneers nationwide in implementing smart tourism solutions.
Smart
tourism infrastructure has been improved throughout the province and is based
on smart city development.
Simply
put, smart tourism refers to the application of information and communications
technology to ensure interaction between managers, businesses, and tourists.
Quang
Ninh has favourable conditions to implement smart tourism, according to industry
insiders, as it was ranked third in the Vietnam ICT Index in 2019.
Building
integrated tourism data and a tourism portal has been defined as the first move
and one of the top priorities in smart tourism for Quang Ninh.
Visitors
are now able to access the local tourism information portal at
halongtourism.com.vn and discoverhalong.com in Vietnamese, English, and Chinese,
or through Quang Ninh tourism sector’s fanpage on Facebook, for the latest
information.
These
websites not only introduce popular destinations, entertainment, festivals, and
specialty dishes but also include guidance for visitors to book rooms, cars,
and tickets online, as well as hotlines to accept feedback on services.
They
are expected to apply artificial intelligence in the future to help holidaymakers
select and design their itinerary by themselves.
Quang
Ninh also provides free wifi at airports, bus stations, and residential and
tourism areas.
All
vessels on Ha Long Bay – the province’s stand-out attraction – have had GPS installed
to ensure tourist safety.
In
April 2019, Uong Bi city launched its Dulichuongbi app for smartphones, which suggests
popular destinations and provides detailed information on access, costs and
estimated time to reach them.
Such
apps are not only useful for travellers but also help businesses save on advertising
costs and increase their links with customers and partners.
Quang
Ninh is now focusing on its smart tourism administration centre, which is
expected to be put into operation this year.
Smart tourism is expected to help Quang Ninh fully exploit
its natural advantages for sea and island tourism. It has a coastline of more
than 250 kilometres and more than 2,000 islands and islets which account for
two-thirds of the total number in Vietnam.
In particular, Ha Long Bay literally “descending
dragon bay”, was twice recognised as a World Natural Heritage site by UNESCO in
1994 and 2000. The bay spans 1,553 square kilometres and includes 1,969 islands
of various sizes. It features thousands of limestone karsts and islets in
various shapes and sizes. The limestone in the bay has gone through 500 million
years of formation in different conditions and environments. The geo-diversity
of the environment has created biodiversity, including a tropical evergreen
biosystem, oceanic and sea biosystem.
In 2018, Ha Long Bay made it into the top 15
Instagrammed global cruise destinations based on a survey of 1.8 million posts
tagged on various ships and ports by travel cruise site SeaHub.
In 2019, British travel magazine Rough
Guides included Vietnam’s Ha Long Bay in its selection of the 100 most
beautiful places to visit next year. It describes “the scattering of limestone
pinnacles jutting out of the smooth waters of Ha Long Bay”, around four hours
east of Hanoi capital, as an “incredible sight”.
Most recently in 2020, Ha Long Bay was named
amongst the 50 most beautiful natural wonders on Earth selected by US-based
magazine Insider.
Last year, Prime Minister Nguyen Xuan Phuc approved a master
plan to develop Ha Long city into a world-class tourism and service hub by
2050. Under the plan, Ha Long will be converted into a civilised and friendly
sea tourism city with synchronous and modern socio-economic infrastructure systems./.